- Date released: 12 September 2025
- Request number: 202508031
- Release of information under: FOI
Information requested
The information that we require, under the Freedom of Information Act, is as follows:
- Do you use a Citizen Engagement platform?
- If so, what tools do you use?
- How much do you spend annually on a Citizen Engagement tool?
- Which month & year does your contract with your supplier end?
A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.
These platforms can be used by governments, cities, or organisations to:
- Collect feedback on policies, services, or community issues
- Conduct surveys and polls
- Enable reporting of local issues, like potholes or graffiti
- Share updates, news, and documents with the public
- Encourage participatory budgeting or co-creation of solutions
Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.
Information released
We confirm that under s.1 of the FOIA, we hold the information you have requested. Please see below for a response to each of your questions in turn.
1) Do you use a Citizen Engagement platform?
Yes, ONR does currently use a number of Citizen Engagement platforms.
2) If so, what tools do you use?
ONR currently use:
- GovDelivery (e-Shot); and
- ONR’s website.
3) How much do you spend annually on a Citizen Engagement tool?
- GovDelivery (e-Shot) - £6,310.00 per year; and,
- ONR’s website - £20,036.40 per year.
4) Which month & year does your contract with your supplier end?
- GovDelivery (e-Shot) - 20 April 2026 (plus optional 12-month extension); and,
- ONR’s website - contract ends 30 April 2026.
Exemptions applied
None
PIT (Public Interest Test) if applicable
N/A