Office for Nuclear Regulation

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Communications and Telephony Request

Date released
17 December 2019
Request number
201911046
Release of information under
Freedom of Information Act 2000

Information requested

  1. Please confirm the manufacturer of your telephony system(s) that are currently in place?
  2. When was the installation date of your telephony equipment?
  3. Who maintains your telephony system(s)?
  4. Please confirm value of the initial project and value of annual support/maintenance services (in £)?
  5. When is your contract renewal date?
  6. Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
  7. When was the installation date of your contact centre infrastructure?
  8. Who maintains your contact centre system(s)?
  9. Please confirm value of the initial project and value of annual support/maintenance services (in £)?
  10. How many contact centre employees/agents do you have?
  11. When is your contract renewal date?
  12. Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
  13. How many employees do you have overall within your organisation?
  14. Who currently provides your calls and lines?
  15. What is your current annual spend on calls and lines?
  16. When is your contract renewal date?
  17. Are you using SIP or ISDN?
  18. Do you use a wide area network?

Information released

Question 1:

Please confirm the manufacturer of your telephony system(s) that are currently in place?

Response to question 1:

I can confirm that ONR currently uses the system manufactured by Unify.

Response to questions 2 – 5 and questions 14 – 18:

The ONR became a Public Corporation on 1st April 2014. ONR receives IT services through a Service Management Agreement (SMA) with the Health and Safety Executive (HSE) who contracts the services from Sopra Steria.

The contract and relationship management with Sopra Steria partners is managed by HSE's Information Technology & Facilities (ITF) team.

I can confirm that ONR does not hold any information regarding the IT services provided by Sopra Steria through HSE.

You may wish to contact HSE who may hold this information https://www.hse.gov.uk/contact/contact.htm#foi-request

Responses to questions 6 – 11:

I can confirm that ONR does not have a contact centre. ONR, therefore, does not hold this information.

Question 12:

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

Response to question 12:

I can confirm that ONR currently uses Microsoft Skype for Business.

Question 13:

How many employees do you have overall within your organisation?

Response to question 13:

I can confirm that ONR’s headcount as of 30 November 2019 was 656.

Exemptions applied

N/A

PIT (Public Interest Test) if applicable

N/A